Contact us
Last updated: 25 September 2026
We are a small editorial team and we read every message. Write to us about corrections, questions on anything in our guide, or privacy requests.
Editorial and corrections
Email the editors. We reply within three working days, NZ time.
Privacy requests
Email about your data. Put "Privacy" in the subject line.
What to include
For a correction, tell us which section you mean and what you saw at the casino, with a screenshot if you have one. It helps us update the page the same week.
Account, bonus or payment questions
Casiny's live chat handles these fastest, day and night. When you write about a payment, include the date, amount and method and ask for a ticket number, which keeps any follow-up simple.
How quickly we reply
| Topic | Usual reply |
|---|---|
| Corrections to the guide | within 3 working days |
| General questions | within 3 working days |
| Privacy requests | within 20 working days, as the Privacy Act allows |
What happens to your message
Only the editors read what you send. We keep the conversation while it is open and delete it within 12 months, as described in our privacy policy. If your message leads to a correction, we update the page and change its date, so you can see the fix went live.
Press and partnerships
For anything else, from media questions to working together, use the editorial address above and put the topic in the subject line.
What we will never ask for
We never ask for your casino password, card number or ID documents. Any message asking for them in our name is not from us.
