Safer gambling

Last updated: 27 September 2026

A good evening at the casino costs about what a night out costs, and it should feel like one. The tools below help keep it that way. They take a minute to set up and work quietly in the background from then on.

Tools inside your Casiny account

• Deposit limits per day, week or month. A lower limit starts working at once; a higher one waits out a short cooling period.
• Loss limits that pause play once you reach the amount you set.
• Session limits that end play after the time you choose.
• Reality check, a pop-up that shows how long you have been playing and what you have spent.
• Cool-off from 24 hours to several weeks. The account stays closed until the period ends.
• Self-exclusion for six months or longer. Ask for it through live chat or email and keep the confirmation message.

Setting a limit at Casiny, step by step

1. Open your profileLog in and tap your account icon at the top of the screen.
2. Responsible gamingChoose the responsible gaming section and pick the limit you want.
3. SaveEnter the amount or time, confirm, and the limit shows in your profile straight away.

Setting a budget that works

Decide on your spending money before you log in, not during a session. Many players pick a weekly amount and set it as a deposit limit, so the decision is already made when the mood is good. Keep casino money separate from bills and savings, and treat any win as a bonus rather than a reason to play longer.

Early signs worth noticing

• Topping up again the same evening to win back what you spent.
• Using money meant for rent, bills or food.
• Playing for longer than you planned more often than not.
• Keeping how much you play from the people close to you.
• Feeling restless or irritable when you try to cut back.

Noticing one of these is a good moment to set a limit or take a break, and to talk to someone.

Free help in New Zealand

The Gambling Helpline answers 24/7 on 0800 654 655 or by text on 8006. It is free and confidential, and it also supports family members and friends. The Problem Gambling Foundation offers free counselling across the country, in person or by phone. Your GP can also refer you to local services.

Helping a friend or family member

If someone close to you plays more than they would like, a calm conversation at a good moment works better than an argument about money. The Gambling Helpline supports family and friends too, and can suggest how to start that conversation. You don't need to have all the answers; pointing them to free, confidential help is already a big step.

Blocking software

Blocking apps stop gambling sites from loading on your phone and computer. They work best together with self-exclusion at the casino.

Age

Casino play is for adults aged 18 and over. Casiny checks age during verification and closes accounts opened by minors.